Customer Policy

Refund & Return Policy

We aim to provide a clear and fair policy for product and service purchases placed through SHREERAM TECHNOLOGIES. This policy outlines when refunds, exchanges, or cancellations may apply.

1. Product Returns

Returns are accepted only for products that are damaged, defective, or materially different from the description agreed at purchase. The customer must notify us within a reasonable time after receiving the product or discovering the issue.

• Items must be returned in their original condition and packaging.
• Proof of damage, defect, or wrong delivery should be shared with our team.
• Custom or special-order items may not be eligible for return unless defective or misrepresented.

2. Service Cancellations

For installation and maintenance services, booking charges or advance payments may be non-refundable if work has already begun or materials have been procured. If a service is cancelled before scheduling or commencement, a partial refund may be considered at our discretion.

3. Refund Process

Refunds are reviewed after inspection and validation of the reported issue. Approved refunds will be processed to the original payment method within a reasonable period, subject to the payment processor’s processing time.

4. Warranty Coverage

Warranty for hardware is governed by the manufacturer or supplier policy. Installation workmanship and service support are covered only as stated in the service agreement or approved quotation.

5. Non-Refundable Situations

• Orders or services already completed and accepted by the customer.
• Items damaged due to misuse, unauthorized modification, or improper installation.
• Custom-configured or made-to-order products.
• Consumable or site-specific items that are installed or used on-site.

6. Contact for Assistance

If you need help with a return, refund, or service concern, contact us at info@shreeramtech.com. Please include your order number, invoice number, and the nature of the issue.